Every day we focus our efforts on improving the work environment for our employees, boosting the efficiency of our logistics processes and developing our customer service.
QUALITY POLICY
OEM strives to continuously develop its customer service. We work hard to ensure that everything we do, right down to the smallest detail, is of the highest quality.
WE CREATE ADDED VALUE AND HELP OUR CUSTOMERS THROUGH:
Extensive product knowledge and special expertise in product areas
Customer-adapted solutions and further processing possibilities
Efficient and fast logistics organization
Continuous development of methods and ways of working
OUR METHODS
The processing of quality matters in various contexts is part of our daily work processes. We document information on boards that are on display, for instance, in various spaces in our logistics center. OEM Quality Development plays a key role in our operations. Our aim is to continuously develop our methods in order to further improve our delivery reliability and service offering.
EFFICIENT HANDLING OF PRODUCT RETURNS
Customer complaints are an unavoidable part of any company’s operations, but a customer complaint can also be the key to developing operating methods and improving processes. OEM’s goal is to process complaints quickly and efficiently so that the customer receives a replacement product. We will go over the incident that caused the problem in order to avoid similar problems in the future. Ninety percent of our complaints and returns are processed within three working days.
TAKING THE ENVIRONMENT INTO ACCOUNT
We continuously develop our operations to be more environmentally friendly. Our goal is for all of the areas that influence our operations to take the environment and the necessity of recycling into account.
WE REDUCE THE LOAD ON THE ENVIRONMENT:
In deliveries and energy consumption
By developing our digital services, such as:
product information
orders
order confirmations
invoicing
archiving
We develop environmentally friendly products and solutions together with our suppliers
Cookies help us improve your experience with us, so in order to be able to handle login information, offer you personalised content and for basic functionality of this website, we use some cookies.
Functional cookies
These cookies are necessary for the website to work and can not be turned off in our systems. They are usually used only in response to actions you have taken in connection with a service request, for example when setting personal preferences, logging in or filling out a form.
Analytics cookies
These cookies allow us to count the number of visits and traffic sources so that we can measure and improve our website performance. They help us know which pages are more or less popular and how visitors navigate around the site. The information that these cookies collect is aggregated and therefore completely anonymous. If you do not allow these cookies, we do not know when you have visited our website.
Marketing cookies
These cookies can be added by our partners. They can use them to create a profile of you, based on your interests, to show you more relevant information. They do not store any personal information - only information about your browser and device. If you do not accept these cookies, you will have a more general and less customized user experience.
