VALUE-CREATING LOGISTICS
Our logistics center is located in Turku and serves as the delivery hub for all orders destined for Finland and the Baltic countries.
We stock approximately 27,000 product items in our logistics centre, which handles over 160,000 delivery lines each year.
By keeping our products under one roof, we ensure the availability of a large volume of items. This helps our customers boost their procurement processes by delivering products from multiple manufacturers in a single delivery.
FAST AND RELIABLE DELIVERIES
By setting our sights high, we have achieved the efficiency to promise you the right goods, at the right time and with the delivery method you want.
We aim to maintain a 97% reliability rate in our deliveries. We are constantly working with our suppliers to further improve our efficiency and service levels.
QUALITY DOWN TO THE LAST DETAIL
The overall image of a company is the sum of small details. Our aim is to improve our customer service, streamline our logistics operations and improve our own working environment. By making improvements in a number of areas, in small steps, the overall picture improves by leaps and bounds.
EFFICIENT COMPLAINT HANDLING
When goods are sold and delivered in large quantities, complaints are an inevitable part of the business. Properly managed, complaints can be the key to policy development and process improvement. At its best, a well-managed complaint strengthens our relationship with the customer.
When we receive a complaint, our aim is to promptly correct the error and ensure that our customer receives a prompt remedy. We will review the incident that caused the error to avoid similar errors in the future.
SOURCING AND RECYCLING
A large volume of goods pass through our warehouse daily and that is where we can significantly impact the sustainability of packaging materials. When sourcing packaging materials, we prioritise ecological sustainability, reusability, and lifecycle thinking. We also strive to minimise the amount of packaging waste in our logistics centre. All waste generated is properly sorted and recycled.