Every day we focus our efforts on improving the work environment for our employees, boosting the efficiency of our logistics processes and developing our customer service.
OEM strives to continuously develop its customer service. We work hard to ensure that everything we do, right down to the smallest detail, is of the highest quality.
WE CREATE ADDED VALUE AND HELP OUR CUSTOMERS THROUGH:
- Extensive product knowledge and special expertise in product areas
- Customer-adapted solutions and further processing possibilities
- Efficient and fast logistics organization
- Continuous development of methods and ways of working
The processing of quality matters in various contexts is part of our daily work processes. We document information on boards that are on display, for instance, in various spaces in our logistics center. OEM Quality Development plays a key role in our operations. Our aim is to continuously develop our methods in order to further improve our delivery reliability and service offering.
EFFICIENT HANDLING OF PRODUCT RETURNS
Customer complaints are an unavoidable part of any company’s operations, but a customer complaint can also be the key to developing operating methods and improving processes. OEM’s goal is to process complaints quickly and efficiently so that the customer receives a replacement product. We will go over the incident that caused the problem in order to avoid similar problems in the future. Ninety percent of our complaints and returns are processed within three working days.
TAKING THE ENVIRONMENT INTO ACCOUNT
We continuously develop our operations to be more environmentally friendly. Our goal is for all of the areas that influence our operations to take the environment and the necessity of recycling into account.
WE REDUCE THE LOAD ON THE ENVIRONMENT:
- In deliveries and energy consumption
- By developing our digital services, such as:
- product information
- order confirmations
- We develop environmentally friendly products and solutions together with our suppliers